CRM and Sales Automation
Enterprise ready CRM and sales automation technlogies based on opensource and comercial solutions.
CallTrix Ltd. provides installation, support and maintenance of two widely popular opensource CRM solutions. SugarCRM is the most advanced, highly scalable, modular opensource CRM available. For smaller companies, vTiger gives you services you need at ease. Learning vTiger is a breeze. Click on each logo for additional information for each product.
What is SugarCRM?
Before SugarCRM, Customer Relationship Management systems were the province of large businesses that had million dollar technology budgets. The SugarCRM project was started with the belief that open source technologies had reached a point of maturation where a fast, flexible and feature-rich product could be delivered to companies who did not have money to burn. In less than two years, SugarCRM has proven that a best-in-class CRM system can be built and delivered to customers in a more economical fashion. The SugarCRM application furthers the high standards set by the open source community around the world. Unlike most proprietary CRM offerings, all SugarCRM applications are natively built on the pure Open Source LAMPS (also WAMPS) platform: Linux or Windows, Apache or IIS, MySQL, PHP, and SugarCRM. Our community of users actively test and contribute to the features, performance and stability of the SugarCRM application.
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vtiger CRM - Overview
vtiger CRM is an enterprise-ready Open Source CRM software mainly for small and medium businesses. vtiger CRM is built over proven, fast, and reliable LAMP/WAMP (Linux/Windows, Apache, MySQL, and PHP) technologies and other open source projects.
vtiger CRM leverages the benefits of Open Source software and adds more value to the end-users by providing many enterprise features, such as Sales force Automation , customer support & service , marketing automation, inventory management, multiple database support, security management, product customization, calendaring, E-mail integration, add-ons, and others.
vtiger CRM software installation is very simple as all the necessary software, such as Apache, MySQL, and PHP are integrated and executables are made available both for Windows and Linux (RedHat, Debian, SuSe, Fedora, and Mandrake) operating systems in SourceForge.net. You need not concern too much about setting up database, Web server, and other software.
vtiger CRM also provides, enterprise grade business productivity enhancement add-ons, Customer Portal , Outlook Plug-in for Microsoft Outlook users, Office Plug-in for Microsoft Word users, and Thunderbird Extension for Thunderbird mail users. All these add-ons are part of the vtiger CRM Open Source project in SourceForge.net
vtiger CRM - Features
| Sales Force Automation | Customer Support & Service | Marketing Automation |
 Lead Management |
Trouble Tickets |
Campaign Management |
| Account & Contact Management |
Knowledge Base |
Mass Mailing |
| Opportunity Management |
Customer Self Service |
E-mail Templates |
| Sales Quotes |
Online Knowledge Base |
Mail Merge Templates |
| Inventory Management | Activity Management | Productivity Add-ons |
| Products Catalog |
To Dos, Meetings & Calls |
Email Client |
| Price Books |
Recurring Events |
Outlook Plug-in |
| Vendor Management |
Shared Calendar |
Office Plug-in |
| Purchase Orders |
Activity History |
Thunderbird Extension |
| Sales Orders |
E-mail Notifications |
Customer Portal |
| Invoices |
Notes |
RSS Feeds |
| Reports & Dashboards | Product Customization | Security Management |
| Key Metrics |
Custom Fields (10 different data objects) |
User Management |
| Customizable Reports |
Pick Lists |
Profiles |
| 20 Pre-built Reports |
Custom List Views |
Roles |
| 20 Pre-built Dashboards |
Drag & Drop Modules |
Groups |
| Report Folders |
Currency customization |
Organization-level Access Control |