With over 10 years of experience in outsourcing, we know what it means to have a successful outsourcing relationship. Outsourcing started as a means to save cost in developing and delivering projects. There are more examples of failures than success stories of who chose outsourcing to save cost. There are also cases of outsourcing due to lack of expertise in certain locations. At Calltrix, we know what the right model and tools are for successful and streamlined outsourcing. Intellectual property, Culture, Communication, language, methodologies and tracking tools must be carefully assessed to ensure ROI in outsourcing.